It was our 2nd time & unfortunately we had a room with a large pigeon nest outside by the balcony. There was poop and feathers around so it was unhealthy and unusable. Staff was good but the nest could not be removed, which is understandable. However, a better job should have been done to prevent nesting in the first place. The hotel is good otherwise with a great breakfast buffet. Housekeeping could do a better job of refilling soaps and toilet paper. These are basics that were overlooked. Also beware, this is a very dog friendly hotel. Dogs were everywhere during our stay, not good for allergy sufferers in the elevators. Stairs are also faster than waiting for the slow elevators that staff also use.
Dear Guest, Thank you for choosing to stay with us for a second time and for sharing your honest feedback. We are pleased that you appreciated our team and breakfast buffet, but we are sorry that the pigeon nest and the cleanliness of the balcony affected your stay. We understand your concerns and will discuss the points raised, including the replenishment of bathroom supplies, internally. We also appreciate your feedback regarding dogs in the hotel and the use of the elevators. We regret that these aspects made your stay less comfortable. Kind regards, Franz Ostler Management Assistant