ما انصح في السكن اطلاقا سيئ جدا ومليان حشرات وفرش مقطع ووسخ والارضيات وسخة يعني يفتقر لنظافة والحجز عندي باطلالة ويعطوني اطلالة جزئية تعامل سيئ جدا وما يستاهل التقييم انصدمت منه I do not recommend staying here at all; it is terrible. It is full of insects, and the furnishings are torn and dirty. The floors are filthy—it completely lacks cleanliness. I booked a room with a view, yet they gave me one with only a partial view. The service was awful, and it doesn't deserve its rating; I was shocked by the experience.
Dear Khalid, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations and regret the disappointment you experienced. Regarding the insects, our hotel is situated directly on Lake Zell, surrounded by nature. Particularly during the warmer months and in the evening, insects may enter rooms through open windows, especially when the lights are switched on, as they are naturally attracted to light. While our housekeeping team takes great care to ensure that all rooms are thoroughly cleaned and checked before guests arrive, it is unfortunately not always possible to prevent insects from entering when windows are left open. We would also like to clarify that the occasional presence of insects in a lakeside setting does not in itself indicate a lack of cleanliness. We are nevertheless sorry that you were dissatisfied with the condition of the bedding and floors, as cleanliness and the comfort of our guests are important to us. We also regret that the room's view and the service did not meet your expectations. Your comments will be shared with the relevant departments for internal review. Thank you for bringing these matters to our attention. We sincerely regret that we were unable to provide you with the enjoyable stay you had hoped for. Warm regards, Your Grand Hotel Zell am See Team














