Decent place. For the price of ~$1,000 USD/night, I was expecting a very couples-focused retreat, quiet, and relaxing. I was surprised to see the vast number of families with kids, which is cool in a different way. Just know kids will be running around, jumping in the pool and having a good time. The service is very 5-star. Checkin, valet parking, staff to patron ratio is what you would expect of 5 stars. However, breakfast was not included and was initially quoted CHF 60/person. I guess I booked a rate that didn't include breakfast. It never crossed my mind to look for that because in my mind, 5-star hotels charging a lot per night would include breakfast in all rates. I was also underwhelmed with the sauna/spa hours. 1500-2000 is the only time it's available. Not a deal breaker, but the more you know. Comparatively, we stayed at another 5 star Design Hotel in Italy a few nights before this for 3/4 the price and got a far superior experience all around for a couple.
Thank you very much for taking the time to share such detailed feedback about your stay. Your comments help us continuously improve in our day-to-day work. We are very pleased to hear that you experienced our service at atrue five-star level—from check-in and valet parking to the overall staff-to-guest ratio. We will gladly share your praise with the team. At the same time, we take your note about the atmosphere very seriously. We understand that, at this price point, you were expecting a quiet, relaxing retreat especially suited for couples. While many guests do enjoy the lively holiday feel that families bring, we fully appreciate that the presence of children around the pool can impact the sense of tranquillity, and we thank you for highlighting this. We also appreciate your feedback regarding breakfast. Depending on the rate booked, breakfast is not automatically included, and we are sorry this was not clearer to you in advance. Transparency about what is included in each rate is important to us. Finally, thank you for mentioning the spa and sauna opening hours (15:00–20:00). While it was not a dealbreaker for you, we understand it is important information and that broader opening times can significantly enhance the overall experience. Thank you again for your candid feedback. We would be delighted to welcome you back and provide an even better stay in the future. With warm regards Markus Kinzel Resident Manager