It’s a treat to be able to enjoy such a calm place, especially when there’s barely any clients. The location is great, however not as remarkable in it’s concept as some other branches, particularly the Nin Vanh Bay one, where you truly sense the sustainable approach to luxury and hospitality. The facilities are great, rooms are generously furnished with all the necessary amenities. The SPA is a great experience in itself, but our review would probably be different would the place be more crowded. In any case, our time was well spent, the reception was lovely and treatments were very well executed and we felt refreshed. We had breakfast and dinner at the Wild Cabin. Firstly, we expected a lot from the breakfast and we got what we were hoping for: a wide variety of sweet and salty treats ready to satisfy even the most complicated eater. The juice bar is a staple and the offering is on point. However, when we ordered Eggs Florentine, they seemed to have forgotten our order (which happens) and the charcoal toast that was announced ended up being a slice of white « tresse » bread. It was still delicious, however unexpected, as the menu indicated otherwise and we were not informed. We do not care to be honest, but it’s not on par with this kind of establishment’s service standards. The opposite happened during dinner: we ordered a delicious fish with fennel and the waiter announced it as « artichoke » :) For the staff’s defense, we realized they were quite young and wanted to do their best, but their stress and search for perfection made them do a few mistakes. We totally understand, but some other people might openly point this out on the spot. Anyway, congratulations to the kitchen, the meals were excellent, and to the sommelier who suggested a great organic wine to pair. The staff is overall really friendly and helpful, some are very laid back, like the chauffeur that greeted us at the train station: we loved it and would like to thank him again as he was our first contact with the hotel and he gave a really good impression. Some seemed bit more under pressure, like the GEM that welcomed us upon checking in. Although very professional, we felt she had expectations to meet and slightly overdid the general hotel presentation. We felt it a bit forced and unnatural. It’s obviously protocol and we understand it’s part of the premium experience. Could we suggest maybe staying yourself and bringing your own natural personality to the guests instead of following traditional hospitality etiquettes? It would make the experience more tailored and less generic for all clients. Again, our Nin Vanh Bay experience was a great example of how employees kept their performance natural and likeable, creating a true relationship with the customers and a lasting impression of the hotel. Finally, the switch between french and english from one employee to another seemed a bit confusing at times: we didn’t know if the employees didn’t speak french or if they thought we didn’t speak french :) But we managed and it doesn’t really matter in the end. All in all, we spent a great time and left refreshed and energized, which is the main reason we came. PS: If there was a single negative point to the entire experience, it would be….the height of the SPA’s locker room locker doors 🫠 if you happen to measure 1m80 or more and have never opened these lockers, you wouldn’t expect them to be inverted « L » shaped doors and hit your head with the corners. As an industrial designer myself, this choice is absurd and whoever designed those lockers should be ashamed. Good sense would imply changing them to avoid further injuries or at least displaying warning stickers.
Dear Mr Thevoz, Thank you for taking the time to tell us about your experience at Six Senses Crans-Montana. Please know that your feedback is extremely valuable to us. I am very happy to read that you had a pleasant experience with us and enjoyed our spa and gastronomy. Also, I would like to thank you for your compliments regarding the kindness and helpfulness of our team. Your comments have been shared with the team, as they are our main source of motivation. On the other hand, I am sorry to read that some aspects of your stay fell under your expectations. As a fresh opened property the entire team is always seeking to improve our service levels. Thus your feedback is extremely valuable to us as it provides us with the opportunity to continuously make changes to our brand to improve the guest experience. Please be assured that your constructive comments with regards to our service as well as wellness area has been transmitted to the team. Again, thank you for choosing Six Senses, and we hope to welcome you again soon in your home away from home. Sincerely, Christian Gurtner General Manager