A very lovely old hotel, in a nice location, BUT, price for a bottle of still water is 11 euros, price for the washing of childrens underwear or socks is 9-11 euros per pair, AND at the checkout they have charged us 2 euros per apple, which my daughter took from the breakfast buf…
Dear Ms. Shvindin, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the charm of our historic hotel, its beautiful location, and the friendliness of our team. At the same time, we are truly sorry that certain aspects of your stay did not meet your expectations. With regard to the breakfast buffet, we would like to kindly clarify our approach. We are always happy for guests to take a piece of fruit, a bread roll, or a pastry to enjoy later, and we do not charge for these small gestures. During your seven-night stay, our restaurant team noticed that on one morning a few carrots were taken, which was not considered an issue. On two further occasions, however, a plastic bag was filled with several apples and peeled carrots from our fresh juice station to be taken away to feed the horses outside the hotel grounds. At the time, our restaurant team also politely informed members of your party that buffet items are not intended to be taken away. Unfortunately, this temporarily depleted the buffet, and other guests informed us that some of the fresh fruit and vegetables were no longer available. We fully appreciate that this is a delicate matter, and it was never our intention to cause any discomfort. As it was not possible to determine the exact quantity taken over the course of your stay, a charge of € 20 was applied as a modest estimate rather than attempting to calculate each individual item. We regret if it was not made sufficiently clear that the breakfast buffet is intended for consumption during breakfast and does not include takeaway items. Our intention is always to extend generous hospitality while ensuring that all guests can equally enjoy the breakfast buffet and the level of service expected at a five-star hotel. Thank you once again for your valuable feedback. It helps us to continuously improve both our service and the way we communicate our policies. We hope to have the pleasure of welcoming you back in the future and to have the opportunity to restore your confidence in our five-star service. Kind regards, Patricia Reisinger General Manager













